Volunteer Management Course

  • Course Date: 27/Feb/2018
  • Location: Brisbane

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Course Information

This course is designed to provide participants with the skills and knowledge to manage a volunteer workforce including the ability to determine volunteer staffing requirements, recruiting and selecting volunteers, training and maximising the retention of volunteers.

Competency Units

SITXHRM005 Manage Volunteers

Achievement of this unit provides credit towards a number of hospitality Certificate II, III, IV, Diploma and Advanced Diploma qualifications. Further details of these competency units and this qualification can be located at www.training.gov.au

The key components of the course are:

A.Determining organisational needs for volunteers including analysis of human resource requirements, assessing benefits and costs to the organistion, assessing risks and relevant legislation and defining required roles to achieve organisational goals.

B.Recruiting volunteers including understanding why people volunteer, identifying suitable recruitment methods and target groups, developing position descriptions, incentive programs and communication skills to cordinate a recruitment program.

C.Volunteer retention including developing a supportive environment, maximising the potential of your volunteers, orientation and training of volunteers, monitoring volunteer engagement and developing strategies to maintain a volunteer workforce.

QAST has developed this course to be specific for the school environment and uses the tuckshop setting for all examples and case studies. This course is suitable for anyone at the school involved in the recruitment and retention of volunteers including canteen convenors, P&C operations managers, parent body committee representatives or anyone else tasked with the management of volunteers for one of events and ongoing activities.

How is the course delivered?

The course includes a full day workshop either at the QAST training rooms in Brisbane or another suitable venue in your region. There is also a further on site assessment activity completed by the trainee requiring approximately four hours of work after the initial course. You will need approximately eleven hours in total to complete the course.

How much does the course cost?

QAST is offering this course primarily as a member benefit for Queensland schools, so course fees are heavily subsidised and significantly less than other courses delivered face to face. The QAST Volunteer Management course fee is $200 for members and $250 for non-members (incl. gst).

How do you enrol?

Step 1: Obtain a Unique Student Identifier (USI) if you do not already have one at www.usi.gov.au

Step 2: Complete all fields in the registration form and submit with payment. Coursefees can also be paid via the QAST Shop.