The Queensland Association of School Tuckshops is committed to protecting and upholding the rights of you, our service users and members. In return, you have a responsibility to maintain conduct which meets the highest ethical standards.  

Rights 

• Respect – QAST employees will engage with our members and service users in a client-centred manner that is consultative, respectful and fair. We will always conduct ourselves in a professional manner and demonstrate respect for all persons in a non-discriminatory way. 
• Privacy – QAST will protect and uphold the rights of our clients to privacy in the way we collect, store and use information about them, their needs and the services we provide to them. We want our clients to have confidence that we take these responsibilities seriously. QAST will not collect personal information for inclusion in our records that is not directly relevant to the service we provide to our clients.  The information collected will be directly related to that purpose. Personal information shall only be collected for inclusion in our records and our clients will be informed of the purpose of the information being collected. See our Privacy Policy. 
• Feedback – QAST encourages feedback from our clients and stakeholders. Feedback can be provided to us by individual clients or stakeholders on their initiative or in response to requests by the Association. We make it as easy as possible for people to provide feedback and ensure anonymity to people who do, unless they agree otherwise. We keep comprehensive, clear and useful records of all feedback from clients and stakeholders. We assess, compile and use information arising from this feedback.  We keep records of feedback in summary evaluation reports, the client database and filed completed survey forms.  We ensure that client and stakeholder feedback inform our decision making and planning processes. We use feedback to improve our services by feeding the summary data into the annual service review and regular staff meetings. 
• Complaints – We want our clients and stakeholders to feel able to voice their dissatisfaction with any aspect of our service, and to be confident that our organisation will manage their complaints and appeals well and respond quickly and appropriately. All clients are informed of their rights, responsibilities and our complaints policy at the earliest possible stage of their involvement with our service. Make a complaint via our enquiry page.

Responsibilities 

• Conduct – QAST service users and members are required to ensure that their conduct meets the highest ethical standards, including treating QAST staff and other service users with respect.  
• Social media – QAST is committed to fostering positive online relationships. QAST routinely monitors all social networking sites to ensure that all material is consistent with QAST’s vision, mission and ethical statements. We will not post, respond to or condone material that is offensive, obscene, defamatory, threatening, harassing, bullying, discriminatory, hateful, racist, sexist, infringes copyright, or is otherwise unlawful.